Florence Health Partners with athenahealth to Scale its Risk-based Primary Care Platform for Medicare Patients

WATERTOWN, Mass.–(BUSINESS WIRE)–athenahealth, Inc., a leading provider of network-enabled software and services for medical groups and health systems nationwide, today announced that Florence Health, a technology-enabled, fully risk-bearing Primary Care Provider, will leverage athenaOne® as the foundation for its medical documentation, patient engagement, and practice management capabilities.

Florence Health, which will enter 2022 fully at risk for more than 25,000 Medicare patients and with annual revenues of over $350 million, selected athenahealth for its interoperability, efficient clinician workflows, and embedded intelligence to help Florence Health better serve patients in both value-based and fee-for-service environments. As part of the partnership, Florence Health will integrate athenahealth into its proprietary data and application stack in an effort to drive quality and performance across both the premier Florence Clinics that it owns and operates, as well as its affiliated provider program with independent providers of all specialties. The flexibility of athenahealth’s solutions and the ability to enable its own R&D initiatives were key to Florence Health’s decision.

“We are excited to work with athenahealth as we continue to grow and scale our platform,” said Jessica Johnson, Director, Florence Clinics. “We have made a name for ourselves with the patients in the communities we serve by going above and beyond on every facet of service delivery – from the front desk to the exam and follow-up experience, and everything in between. Data and technology are a big part of this, and by investing so heavily in the adaptability and integration of its technology, athenahealth was the best choice of partner.”

Florence Health is also committed to transparency and dignity with all its patients as true partners “in the name of egalitarianism over paternalism,” added Johnson. “We actually engage our patients directly in the recording and sharing of information with large custom displays in our exam rooms, where they can see their own record and exam details as we go through it together.”

Integrating electronic health record (EHR), revenue cycle management, and patient engagement capabilities, athenaOne combines powerful technology with expert services and data-driven insights from what we believe to be the largest connected network in healthcare. The ability to build on athenahealth’s platform played a significant role in Florence Health’s decision to work with athenahealth.

“We are proud to partner with Florence Health,” said Bret Connor, chief customer officer at athenahealth. “We believe that making connections ultimately creates better outcomes, and our work with Florence Health provides a great example of our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.”

About athenahealth, Inc.

athenahealth creates innovative healthcare technology that connects clinicians, patients, payers, and partners in differentiated ways. Our electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for our customers and enabling our provider customers to deliver better quality care. In everything we do, we’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com.

About Florence Health

Florence Health is a next-generation Primary Care Provider growing rapidly in towns and cities around the country. Named after the legendary nurse Florence Nightingale, Florence was founded in 2019 with a simple mission: to serve the patient, above all else. Florence is currently available to Medicare patients exclusively and operates fully at risk for all of the patients’ outcomes and spend, enabling the clinics to invest in the delivery of added benefits, services, and staffing that are not possible in a fee-for-service environment. Florence’s relentless focus on patient satisfaction and care results, through its platform of medical professionals, staff, technology, and premium modern clinic spaces designed from the ground up, has earned the company a market-leading reputation amongst patients in the communities it serves.


Rob Julavits

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